Returns & Refunds

You may request a return within 7 days of delivery. Requests made after this window may not be accepted.

To be eligible for a return, items must be:

• Unworn, unwashed, and undamaged.
• With all original tags attached.
• In their original packaging.

Returns that don't meet these conditions may be sent back to you or refused.

Email us at help@dusk.co with your order number and the item(s) you'd like to return, and we'll guide you through the next steps.

Return shipping is arranged by the customer, except where the item is defective, damaged, or incorrect — in those cases, we cover the return and send a replacement or refund at no cost to you.

Need a different size? Exchanges are available subject to stock. Let us know the size you'd like when you start your return, and we'll reserve it where possible.

Once we receive and inspect your returned item, we'll process your refund to your original payment method within 5–7 business days. The time for the amount to reflect in your account depends on your bank or payment provider.

Original shipping charges, if any, are non-refundable unless the return is due to our error.

For prepaid returns on COD orders, refunds are issued via bank transfer or store credit. We'll collect the details needed to process this when you start your return.

For anything about returns or refunds, reach us at help@dusk.co.